ISO 10002 - Complaint Management System

ISO 10002 - Complaint Management System

ISO 10002 standard provides a systematic approach of handling complaints related to products and services within an organization which includes entire process such as planning, design, development, operation, maintenance and improvement. The ISO 10002 is relevant for every organisation intending to exceed customer expectations.


Why ISO 10002 - Complaint Management System

ISO 9001 certification support organizations to meet the International standard of Products and Service they provide, Benefits of ISO 9001 certification are:

Provides a consistent approach and efficient complaints handling mechanism

Enhance customer confidence

Growth in business

Continual improvement


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